Complaints Policy and Procedures for Humber Electrical Training.
Humber Electrical Training views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or Humber Electrical Training that has made the complaint.
Our policy is:
To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
To make sure everyone at Humber Electrical Training knows what to do if a complaint is received.
To make sure all complaints are investigated fairly and in a timely way.
To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
To gather information which helps us to improve what we do.
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Humber Electrical Training.
Where Complaints Come from
Complaints may come from any person or organisation who has a legitimate interest in Humber Electrical Training.
A complaint can be received verbally, by phone, by email or in writing.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Responsibility
Overall responsibility for this policy and its implementation lies with Richard Hanmer (Owner: Humber Electrical Training).
Review
This policy is reviewed regularly and updated as required.
